Policies, Terms and Conditions

RETURNS, REFUNDS AND EXCHANGES POLICY
Sac City Scuba provides a 30 day refund on all equipment sold in the store as long as the returned item has not been used in salt water, has no scratches or visible wear. an exception to this is students who have purchased equipment for use during their class. This equipment can be exchanged during the class and pool portion of the course only. It cannot be returned for a full refund after it has been used in the pool.

RETURN EXCEPTIONS
Some items can not be returned if they are opened or registered. These include any PADI eLearner program already registered and signed in to by the student.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

ELEARNER STUDENTS
Once the eLearning program lessons has been started by the student it cannot be returned. If the access code has been used then the program cannot be returned.

RESTOCKING FEE
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

EXCHANGES
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

CLASS RETURNS
There are no class tuition fee refunds or returns once class lessons have begun. Pool session and open water dive lessons may be refunded as long as the student cancels the class before 5 days of the class start date. Class academic materials must be returned before a refund can be issued. In order to return the student kit it needs to have not been written in. Any other equipment borrowed such as tanks and regulators must also be returned before a refund can be given. Shipping fees incurred by Sac City Scuba are non refundable. Any other equipment purchased falls under the “Retail Returns” policy.

GUIDED BEACH DIVE RETURNS
Non-refundable for cancellations within 48 hours of dive.  Any other equipment purchased falls under the “Retail Returns” policy.

TROPICAL TRIP CANCELLATION
If cancellation occurs 30 days or less after a deposit or complete payment, an 80% refund of said deposit or full payment will be offered.
If cancellation occurs within 90 days prior to trip start date, a 0% refund will be given.
There are no refunds for any unused portions of the package, missed dives, meal losses, or gear rentals. All dives and add-on dives are scheduled are not transferable. Please allow 30-45 days for refunds to processed.

COVID AND TROPICAL TRIPS
If the destination country restricts travel or airlines cancel flights due to any declared epidemic/pandemic, any amount paid towards the trip will be forwarded to a future date. No refunds.

WEATHER CANCELLATION
Sac City Scuba and its instructors are not responsible for any expenses incurred by any customer or guest in the event open water dives are cancelled due to severe weather conditions. These expenses may include such things as gasoline to and from store, Monterey and pool, hotel reservations/cancellations, food and parking. Students involved in a class cancellation will receive priority rescheduling for the next available class with no makeup fees.

TRANSPORTATION
Transporting wet diving equipment can cause damage to stereo equipment, paper documents and anything that may have an adverse reaction to fresh or salt water. Sac City Scuba and its Instructors are not liable for any damage or losses incurred due to equipment transportation and storage during or after the diving course.

EQUIPMENT LOSSES
Sac City Scuba, its staff, assistants, instructors and affiliate instructors are not liable for any diving equipment rented or personally owned that has become damaged, lost or stolen while participating in any courses offered by the Sac City Scuba, its staff, assistants, Instructors and affiliate instructors.

PERSONAL LOSSES
Sac City Scuba, its staff, assistants, instructors and affiliate instructors are not liable for any personal items damaged, lost or stolen while participating in any courses offered by the Sac City Scuba, its staff, assistants, Instructors and affiliate instructors.

GUEST DIVERS
We appreciate it when a guest offers to assist or provide moral support to a student during the Open Water Course. However, guest divers are not allowed to participate or assist in any part of the PADI Open Water Diver Course. It is not recommended for certified divers to dive with students during training dives for myriad reasons. One reason is that guests are not licensed or insured to teach the PADI Open Water Course. By assisting they place themselves and the instructor in an unfavorable litigious position. Sac City Scuba AND its instructors reserve the right to refuse service to anyone.

ABSENCES AND MAKEUP FEES
A schedule is agreed upon between student and school before classes begin. Sac City Scuba and its instructors are obligated to meeting said schedule. However, if a student is absent from a class session, pool dive or open water dive for whatever reason, Sac City Scuba cannot and will not be responsible for any makeup fees that may be incurred. Diving classes are sequential. You can’t go to the open water dive without first completing all of the pool sessions. Nor can Sac City Scuba or its Instructors guarantee rescheduling. Some courses are seasonal while others run once a year.

DEPOSITS
Class lessons and open water dive deposits are non refundable in the event that a cancellation or date change occurs within 7 days of the start time of class.  Cancellations or date changes must occur 7 days prior to the start date of your class or scheduled open water dives.

NO SHOWS for open water dives/class and pool lessons.
There are no returns for class and pool or open water dive no shows.

Make Up Fees

Sac City Scuba's aim is that everyone is able to find a class that fits their busy schedule. However, should you need or want some additional time with your instructor, there will be extra fee’s involved.